Our industry best customer service and salon equipment doesn’t mean much if it doesn’t get to you on time and in perfect working condition. At Buy-Rite, we do everything we can to ensure that the delivery of your order is as seamless as possible. That includes walking you through every step of what can be a slightly more complicated freight delivery process. It’s all just part of our mission to help make your dream salon or barbershop a reality.
If your order is available from our current stock, we’ll be able to process and ship it out within 24–48 hours in most situations. Please allow 1–6 business days for delivery within the continental United States for in-stock items. For lead times regarding custom or non-stock ordered items, please refer to the product page for that item.
Standard Ground Delivery
For small, lightweight items, we’ll use standard ground delivery. FedEx is our preferred partner for these shipments. Your local driver will bring your order to your front door or main entrance Monday through Friday during normal business hours.
If you will not be present for a FedEx shipment but want to ensure safe receipt, you can arrange for them to hold your shipment for pickup. Just let us know prior to shipment. Otherwise, you can track the status of your shipment at FedEx.com. Please see below for transit timeframe map.
If your shipment is too large or too fragile to ship with FedEx, we’ll need to use freight/LTL delivery. Freight shipments use larger boxes secured to wooden pallets. Unless you’ve dealt with large shipments like these before, you may not have heard of the shipping companies that perform freight shipments. However, you can be sure the freight shippers we partner with are just as committed to your complete satisfaction as we are.
When your order is shipped from our warehouse, a representative from our shipping team will reach out to you directly to communicate your shipment tracking information. At that point, it is extremely important for you to proactively reach out directly to the freight company to schedule the best day and time for your shipment to be delivered.
Standard Curbside Freight Delivery Service
Our standard freight delivery will be curbside to your commercial address to save you as much as possible on shipping and handling fees. This means your order will be unloaded just inside your driveway or placed next to your front door. If necessary, please be sure to have help ready to transport the equipment into the building. A signature will be required upon receipt.
Due to a number of factors, including road weight limits, local regulations and commercial truck restrictions, freight delivery to residential areas is more expensive. We recommend delivery to commercially zoned addresses whenever possible to save money. Please note that delivery inside your business is not included, so arrange any help you may need to move the equipment inside and unpack ahead of time. This method will definitely save you money.
What Do I Do When My Freight Delivery Arrives?
Below is a general outline of what to expect when your freight delivery arrives. If you have any more questions, feel free to call us any time at 800-477-6655 or email us at firstname.lastname@example.org.
Rush or expedited shipping options are available. To get a quote for your shipment, give us a call at 800-477-6655.
We have partnered with Bongo International to service our partners worldwide.
Bongo International provides our partners their very own U.S. address. Once you have a U.S. address, you will be able to make purchases with us as well as other U.S. based online retailers. Bongo receives your purchases and logs them into their online system, which you can use to view your items and consolidate them with multiple orders.
International partners can save up to 82% off typical international shipping rates by following these four easy steps:
If you have any questions, you can contact Bongo via live chat or by email here. You can also give as a call with any questions at 800-477-6655.
Click the Bongo logo in the lower left corner of this screen to get started.
How Can I Track My Order?
We have three options for you.
What If My Order Arrives Damaged?
We do everything we can to ensure that your order arrives in perfect condition, but accidents can happen along the way. If you find any damage on any of your products, don’t worry we are here to help. Here’s all you need to do:
We’ll work with you no matter how long it takes to determine how best to resolve your situation.
Shipping Promotion Policies
Any & all free shipping promotions are only valid for shipping within the continental U.S. and cannot be combined with any other offers or discounts.
Not what you expected? Don’t worry, we’ll work with you to find the perfect piece, or we’ll simply take it back. We want you to be completely happy with your new furniture and equipment Therefore, our goal is to make returns as easy and straightforward as possible.
If, when your purchase arrives you are not completely satisfied, let us know as soon as you can and one of our team members will be happy to walk you through our return process. Call us at 800-477-6655 or email us at email@example.com any time for help.
In the meantime, here’s how our return process works:
30-Day Seamless Returns
Doesn’t look the way you thought it would? No worries. Just let us know you want to return something within 30 days of receipt and we’ll provide you with a return authorization number. You send the product back to us and we refund you the price of the original product less a 20% processing fee when we receive the item back at our warehouse. It really is that easy. Please note, due to their unique nature, all non-stock and custom-made items are ineligible for return.
A Few Conditions To Be Eligible for a Refund
Furniture That’s Not in Original Condition
If the returned product is not in it’s new and unused condition, then we may be unable to issue a refund. So, be sure to repackage your return well and always make note of your tracking number before shipping. As a precautionary measure, we also highly suggest that you insure your shipment when shipping items back to us for return in case of damage during transit back to us. Please also take note, any unit that has been connected to plumbing is ineligible for return.
We offer exchanges on unused items within the same 30-day timeframe. Just give us a call and we’ll be happy to work out an exchange for you.
Because custom orders begin production immediately upon order and are built to your specifications, custom manufactured items cannot be cancelled, changed, returned or refunded. Similarly, due to their unique complex nature, we are also unable to accept returns on any non-stock items. Due to federal and local health code and safety regulations, we are also unable to accept returns on parts.
Shipping Address for Returns:
Buy-Rite Beauty: Returns Department
540 Jimmy DeLoach Parkway, Suite 126
Savannah, GA, 31407
NOTE: If you received an item that was damaged in shipping, please contact our Customer Care Service Support Team at 1-800-323-5565 within 48 hours of receipt. We’ll make sure to replace the damaged item at no cost to you.
Please allow 5–10 business days for processing of your refund. Our returns department will need to inspect and examine the product and its components before the refund can be initiated. Please note, if the items being returned were sold at a discounted sales price, the issued refund will be based off the discounted item sale price.
We’ve said it before, and we’ll say it again: we’re here to help you build the salon of your dreams with as few headaches as possible. That’s why we aim to make the return process completely seamless. If at any time you have any questions or concerns about your order or anything else regarding your business, please don’t hesitate to call or email us.
We consider ourselves the leaders in the industry. We’ve been at this for nearly 100 years, and in all that time, our word has meant everything. That’s why we stand by everything we sell and offer the industry’s best warranty. We’re here to make your dream salon a reality, and part of that is ensuring that your equipment stays functional and polished for years.
All hydraulic bases are covered for a minimum of two years from the date of receipt. Additionally, many of our manufacturers issue extended warranties that greatly increase this base warranty; some can even extend as far as 3, 5, 7, and 10 years!. Please refer to the specific product to confirm the period of coverage.
All remaining components, unless noted otherwise, are guaranteed for a period of one year from the date of receipt.
Shampoo Bowls & Backwash Units
Our warranty on shampoo bowls and backwash units guarantees that they are free of material and workmanship related defects and that they perform their intended service in a reliable and efficient manner for a period of one year. This only applies under normal use and only when installed and serviced by a licensed professional. The warranty is void if installation and service are performed by someone other than a licensed professional. Please check with local plumbing codes to ensure that you are complaint.
All remaining related components, unless noted otherwise, are guaranteed for a period of one year from the date of receipt.
Motors within all Buy-Rite X-TRA Hot Dryers are protected by a 3 year warranty. Unless extended by manufacturer warranty, all heating elements, thermostats, hoods, timers and other components are warranted for one year unless failure is due to negligence or not changing the filter on all Buy-Rite branded dryers. All remaining components, unless otherwise noted, are guaranteed for a period of one year from the date of receipt.
Additionally, many of our manufacturers issue extended warranties that greatly increase the base warranty period. Please refer to the specific product to confirm the period of coverage.
Buy-Rite branded mats are warranted for three years of wear through and separation. In addition, many of our manufacturers issue extended warranties that greatly increase the base warranty period. Please refer to the specific product to confirm the period of coverage.
All skincare equipment and their related components, unless otherwise noted, are guaranteed for a period of one year from the date of receipt. Additionally, many of our manufacturers issue extended warranties that greatly increase the base warranty period. Please refer to the specific product to confirm the period of coverage.
All cabinetry manufactured by Buy-Rite Beauty is covered under a 2-year warranty. This includes laminates, drawer slides and hinges.
General Warranty Notes
Be mindful. These warranties do not cover slight damage due to normal wear and tear, abuse, misuse, alteration, improper installation or maintenance, damage caused by water or fire, discoloration, fading or staining of fabrics, chipping, fading or peeling of laminates or finishes or any acts of nature, such as fire, water damage, freeze, etc. These warranties cover replacement-repair parts, not labor, and they do not cover normal wear and tear or damage where there is evidence of altering, tampering, mishandling, abuse or misuse of the equipment.
We’ll take care of it. If your product fails under normal use as a result of a factory defect, such as a material or workmanship defect, we will either repair it or replace it with a comparable product or part. All defective products, parts and components will need to be sent back to Buy-Rite Beauty to receive warranty credit; if not received, such warranty invoices must be paid. Please note that the replacement of any parts within the aforementioned warranty periods does not renew or restart the warranty period.
Help us help you with pictures and videos. To help us assess damage, failure, or defect of your product or a component thereof, we ask that you provide photographic documentation of the damage or failure at the time of warranty claim. The responsibility falls on the customer to submit clear evidence of the damage/defect via digital photograph or video.
Always use a professional. The merchandise purchased from Buy-Rite Beauty is designed and distributed for professional use only and must be assembled and installed only by a licensed professional. Buy-Rite Beauty is not responsible nor does it have knowledge of individual building codes or bylaws. Please check with your local government offices regarding any questions you may have. Compliance with local, state and federal codes is the sole responsibility of the customer. For your protection, please keep a copy of your licensed professional’s invoice and permitted documentation for proof should a claim be made under your warranty.
Let us help you by picking up all shipping charges for all warranty claims for the first 30 days. Any shipping costs related to warranty issues that occur within 30 days of the purchase will be the responsibility of Buy-Rite Beauty in both directions. 30 days after purchase, the buyer is responsible for sending the defective products to Buy-Rite Beauty for the remainder of the first year. After the first year, buyers are responsible for all shipping charges (both to and from Buy-Rite).
Returning Defective Products. Please keep in mind, in situations where items arrive damaged or warranty claims are have been made for replacement items, many of our manufactures require the defective item to be sent back to their location in order to validate the warranty on the replacement item. Until that damaged or defective item is returned to that manufacturer, they may hold the replacement product’s warranty as void.
Welcome to BuyRiteBeauty.com (the “Site”). These Terms of Service govern your use of the Site, the online store and our showrooms across the country, which are collectively called the “Services”.
Please read and review the Terms of Services carefully, because by accessing or using the Services or clicking to accept the Terms of Services when presented with the option, you agree to be bound by the Terms. If you do not agree with the Terms, please do not use the Services.
We reserve the right to update or modify the Terms at any point and at our discretion. If we do, we will let you know either by posting the modified Terms of Service on the Site or through other means of communication. It is important that you review the Terms whenever they are modified as your continued use of the Services after the Terms are modified indicates that you agree to the modified Terms. If you do not agree to be bound by the modified Terms, then you should not use the Services any longer. Because the Services are constantly changing, we may change or discontinue all or part of the Services at any time and without notice at our sole discretion.
The Terms exist to ensure our continued ability to serve as a trusted advisor to our salon partners by providing meaningful solutions that help them realize their dreams each and every day.
How the Services Work
We gladly accept Visa, MasterCard and Discover credit cards, direct transfers from your banking institution, certified bank checks and Money Orders. Additionally, we accept funding from many different approved lenders that can provide our customers with great financing options. Ask about our Lease-To-Own Program, No Credit Needed/100 Day Cash Payoff - SNAP Financing and No Interest Layaway options as well. We also accept PayPal by special request.
Returns and Exchanges
If a product is not what you expected it to be, please review our return and exchange policies and procedures here. Any original and applicable shipping and/or handling fees are non-refundable. Please note, all custom and non-stock items are ineligible for return.
We make every effort to provide accurate availability and shipping estimate information. In rare occasions, our manufacturers do back order items, which can cause longer than expected delivery times. On these occasions, we will make every effort to communicate this information to our customers in a timely manner.
In a constantly changing market, the manufacturers that we work with are making improvements to their products on a daily basis. Therefore, when trying to match pieces of furniture or equipment previously purchased, customers should be aware that newly purchased items may not match identically to those previously purchased or the specific images pictured on our website. We reserve the right, without liability, to support those manufacturer improvements without notice.
Errors, Inaccuracies and Omissions
It’s our goal to provide the most recent, accurate and reliable information at all times. However, there may occasionally be information on the site that contains typographical errors, inaccuracies or omissions relating to pricing, promotions, offers and product descriptions and availability. Errors are completely unintentional, and we reserve the right to amend errors or update product information at any time without notice. In the event that a product is listed at the incorrect price due to typographical error, photographical error or any other error, we reserve the right to refuse or cancel any orders placed for these products. This applies even though the order may have been confirmed and your payment charged. If the payment has already been charged for the purchase when the order is cancelled, we will issue a credit to whatever Method of Payment was used in the amount charged.
It is our goal to display the colors of our products as accurately as possible. However, because color displays vary greatly between computer monitors and mobile screens, we cannot guarantee that your perceived color of the product on the Site will match the actual color of the product. When possible, we would be happy to send out color samples for your selection. Please reach out to your Buy-Rite representative for more details.
Cancellation of Orders
Since many of our items ship within 24 business hours, all order cancellations must be made prior to 2 p.m. EST the day the order is placed. Cancelled orders are subject to a 20% cancellation fee.
Custom and non-stock ordered items begin production immediately upon order and are built to your specifications. They require a minimum 50% deposit, with the balance due prior to delivery of merchandise. Due to their personalized nature, they cannot be cancelled, changed, returned or refunded at any time.
Any used equipment or floor models are sold “as is” and do not include a warranty unless otherwise noted at the time of sale.
General Product Warranty Information
All products sold on the Site are to be free of defects and damage upon delivery and shall include all intended and necessary parts and/or pieces for each item.
Damage upon Arrival
Upon arrival of your items and before signing any delivery documents, immediately check for obvious signs of damage to your purchased items. If any one of your items arrived damaged, note very clearly on the delivery documents what that damage is, take pictures, and reach out to our customer service team within 48 hours to report the damaged item. Due to regulations on filing damage claims, we cannot guarantee resolution to reports notified to us after this 48 hour time period has expired.
It is extremely important that you note on the delivery documents any damaged items before the driver leaves your location. The driver is required to stand by as you inspect your items for damage.
Replacement Parts, Components or Items
In the case that any necessary parts or items are defective or damaged and need to be replaced, we will only be able to ship the replacements to the shipping address of the original order.
The manufacturer, at their own discretion, may repair or replace items according to the policies set forth in their warranty. It is the responsibility of the client to return damaged products for repair or replacement. Any labor, repair or replacement under a warranty claim does not renew or extend the warranty.
The warranties offered are non-transferable and apply only to the original purchaser on record.
Third Party Labor Costs
Buy-Rite Beauty shall not be liable under any circumstances for consequential or incidental damages, including but not limited to labor costs or loss of profits arising in connection with the use of, or inability to use, products purchased.
Any items ordered in a special color or size will have additional restrictions applied, as these items are made to order. Please see our Returns and Cancellation Policies for more information.
For custom or special-order cabinetry, which is cabinetry not pictured or described in a current Buy-Rite Beauty catalog or on the Site, Buy-Rite will submit CAD drawings and/or product sketches for customer approval before materials are ordered and manufacturing commences.
This gives the purchaser, the design team and Buy-Rite Beauty the assurance that there is no confusion or misunderstanding with regard to dimensions, colors or features. This also assures the purchaser that their expectations are being met and minimizes surprises when her or his equipment arrives.
Special promotions are only available for orders placed during the stated time of the promotion. These offers cannot be combined with any other offers and/or discounts. Free Shipping promotions only apply to commercial addresses; additional charges will apply for residential deliveries.
Local, State and Federal Regulations
It is understood that it is the purchaser’s responsibility to ascertain and obey all applicable local, state, federal and international laws with regard to the possession, use and sale of any item purchased from Buy-Rite Beauty. By placing an order, you are indicating that the products ordered will be used only in a lawful manner. Please note, all installations of shampoo units must be installed by only a licensed professional.
Buy-Rite Beauty is not responsible nor does it have knowledge of individual building codes or laws. Please check with your local governmental offices regarding any questions that you may have. Compliance with all local, state and federal codes is the sole responsibility of the purchaser.
Buy-Rite Beauty will not disclose or sell any information given to us to any company or individual.
What Information We Collect and How We Use That Information
Our catalog request, financing form and shopping cart form all require users to give us contact information that may include, but not be limited to, name, email address, address, interests, and similar information. Some of these pages may also require sensitive credit card or social security information pertinent to completing an order or financing application. This information is used to send product catalogs, submit financing applications and complete purchasing transactions.
Internet Protocol Address
We collect an IP address from all visitors to our Site. An IP address is a number that is automatically assigned to your computer when you use the Internet. We use IP addresses to analyze Site usage and trends, track users' movement, and gather broad demographic information for us to improve the Site. IP addresses are not linked to personally identifiable information.
Use of “Cookies”
These terms and conditions shall constitute the final, complete and exclusive agreement of the parties with respect to all sales by Buy-Rite to Purchaser and shall supersede all prior offers, negotiations, understandings and agreements. Unless Purchaser and Buy-Rite have executed a written agreement which specifically modifies, supersedes and/or replaces these terms and conditions, it is expressly agreed that no prior or contemporaneous agreement or understanding, whether written or oral, shall contradict, modify, supplement or explain these terms and conditions. The remedies provided herein are the Purchaser’s sole and exclusive remedies and in no event shall Buy-Rite and their manufactures be liable for direct, indirect, special, incidental or consequential damages (including loss of profits) whether based on contract, tort, or any other legal theory.
General Product Maintenance
Buy-Rite is not responsible for any maintenance of the products obtained through us. Proper use and maintenance are the sole responsibility of the Purchaser.
Because of the variable environments of use, the maintenance instructions on the products mentioned below are only suggestions given by our manufacturers as a guide and are not guaranteed methods of care. These instructions do not necessarily cover all issues that may arise under warranty. Warranties from manufacturers do not cover items damaged due to misuse or lack of proper maintenance.
On a regular basis the tightness of all screws on all chairs and stools may need to be checked. All mounting hardware should be checked and tightened regularly, including foot pedals.
Footrests are not to be used as a step as this may cause the footrest to break. When entering or exiting any styling, barber chair or multi-purpose chair, the hydraulic brake must be locked by pulling up on the foot pedal with the chair in the lowest position.
To extend the life of hydraulic pumps, raise the chair for large customers before they sit in the chair and, before helping your customer up from the styling chair, fully lower the hydraulic pump. Maximum static load weight must be maintained. A licensed electrician must service all equipment still under warranty. Failure to do so will result in the warranty being voided. Documentation must be provided for all electrical related warranty issues.
Hair and Facial Steamers
Distilled water only must be used in Hair & Facial Steamers. Any other type of water and non-approved substances will void the warranty. Under manufacturer's advice, water based steamers should be cleaned often with a mixture of distilled vinegar in the water reservoir and diluted with distilled water. An entire cycle of this mixture should be run completely through and then a second cycle of distilled water only should be run directly after. The more the steamer is used the more often it should be cleaned.
Hair dryer and steamer hoods should be cleaned and maintained. Build-up of any kind of product on the inside of the hood or loose parts may hinder or break the product. Filters need to be cleaned and/or replaced on a regular basis. Not cleaning and replacing filters may cause clogs and result in the breakdown of the equipment.
Hot Towel Cabinets
Pre-moistened towels should always be placed in a hot towel cabinet when unit is turned on. The inside cavity of the unit should be wiped clean after cooling off. Failure to perform such maintenance can be a fire hazard and may cause overheating and/or damage to the unit.
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