We have three options for you to track your order:
• You can track your order any time by logging on to your account or by clicking the link in the email you’ll receive once your order has shipped.
• You can give us a call at 800-477-6655 any time Monday – Friday, 9am – 5pm EST.
• You can email our customer service team at email@example.com.
All in-stock items typically will process and ship out within 24–48 hours. It usually takes 1–6 business days to receive your delivery once it has shipped. For items that are either not currently in stock, specially ordered, or custom built, please either give our Shipping & Processing Team a call at 800-477-6655 or consult directly with your salesperson to receive a best estimate. Please note that we can’t always forecast delays during shipment and/or from our manufacturers, so if your products are in fact delayed, we will make every effort to immediately communicate that information to you directly so you can prepare accordingly.
We strive to give you the fairest price while also getting your furniture and accessories to you in top-notch condition. Larger orders will ship through highly rated freight trucking companies. Smaller items, such as accessories, are shipped via FedEx. To learn more about the entire shipping process, please click here.
a. These shipments include multiple larger boxes secured tightly to a wooden pallet. The shipping companies we use may not be a household name like FedEx, but they are committed to providing you with an equally professional experience.
b. To help you know exactly what you will need to do upon the arrival of your freight shipment, we’ve created a “Receiving Freight Cheat Sheet.” Please click here to review carefully.
Sure! In fact, we actually have an entire section devoted to building your own package. You can either start with an existing package that you already like or you can start from scratch. Check out this section here for the best savings on your custom package, or give our product expert team a call at 800-477-6655.
Yes we do! We have showrooms in both Atlanta, GA and Dallas, TX where you can come to experience first-hand the quality of our equipment collection. Don’t worry if you live too far away to drive—we’ve created a Fly n’ Buy program to help you get to our showroom no matter where you live! Click here to learn more about how we can help you come visit us.
a. Every item we offer (along with all of its components) is covered for at least an entire year after purchase. This is rare in an industry that has equipment with so many moving parts, like spray hoses, nozzles, hinges, pumps and pedals, but we stand by our equipment and our partners.
b. While some of our manufactures offer longer warranties than others, we can assure you that we strive to offer the best equipment and furniture in the industry. For more information on the specifics of our warranties, click here or give our product experts a call at 800-477-6655 to learn more.
We understand that it can take a few days or a few weeks to determine if your new furniture will work for you. If you’re not completely satisfied with your order, just let us know within 30 days. Our Customer Support team will be happy to walk you through our return process. Call us at 800-477-6655 or email us at firstname.lastname@example.org any time for help. For more information on our return and exchange policies, please click here.
Absolutely! We have multiple financing programs available for our customers. Click here to learn all about the different options and advantages to financing your equipment, or give our product experts a call any time at 800-477-6655.
That’s what we’re here for! In fact, we have an entire program created to help you design and layout your shop. In this program, our extremely talented and award-winning designer Stephen Michael will walk you through each and every step. He can even create a 3D walk-thru rendering of your future salon! To learn about this program, visit our Free Design & Layout section here or give Stephen a call at 800-477-6655 today.
By signing up for a Buy-Rite Beauty Partner account, your shopping experience will become much easier. Just to name a few of the benefits, you’ll be able to:
a. Save items to your wish list
b. Check out faster
c. Check the status of your orders
d. View past orders
e. Be the first to learn about new products, events and specials.
Subscribe to our e-mail list! We'll email you with design tips, info about special promotions and information on each event we will be attending. We'll never share your e-mail address with anyone, and you can unsubscribe at any time.
With first-hand product knowledge and experience building salons, barbershops and spas around the world, our product expert sales consultants will help you make choices that meet your needs and accurately reflect your style. We offer FREE personal sales consultations to help walk you through each step of the way. Give us a call at 800-477-6655 to set up your FREE personal sales consultation today.
The answer is YES. We have the ability to completely customize your furniture to fit your space and your tastes. This includes custom sizes, colors and detailing. Click here to learn much more about our customization options.
We offer furniture and equipment made in factories all around the world, including the United States, Canada, Europe and Asia. We have a wide product offering that will fit anyone’s style and budget. Regardless of where your furniture is made, each and every one of our products is backed by our reliable product warranty and customer service team.
We do! We’ve worked with many salon owners overseas using Bongo. By registering with Bongo you will receive a U.S. address and enter that address for your shipping and billing address. Once your shipment arrives at Bongo, you will coordinate to have your order shipped to your address. This method can save you up to 82% on shipping costs. Click here to learn more.
If you find a competitor with the exact same item (made by the same manufacturer) that we offer at a lower price, we will match or beat the price. For more details on our price-matching program, just give us a call at 800-477-6655 and ask for a product sales expert.
We will try our very best to accommodate any changes that you may need to make to your original order prior to shipment. Just give us a call at 800-477-6655 to discuss.
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