Frequently Asked Questions

Yes, we do! We have showrooms in both Atlanta, GA and Dallas, TX where you can come to experience first-hand the quality of our equipment collection. Learn more about our salon equipment showrooms.

Don’t worry if you live too far away to drive—we’ve created a Fly n’ Buy program to help you get to our showroom no matter where you live! Learn more about how we can help you come visit us.

The answer is YES. We have the ability to completely customize your furniture to fit your space and your tastes. This includes custom sizes, colors, and detailing. Click here to learn much more about our customization options for everything from chair bases to custom vinyl piping.

Sure! In fact, we actually have an entire section devoted to building your own package. You can either start with an existing package that you already like or you can start from scratch. Check out this section here for the best savings on your custom package, or give our product expert team a call at 1-800-477-6655.

That’s what we’re here for! In fact, we have an entire program created to help you design and layout your shop. In this program, we will walk you through each and every step of the salon design process — from layout and design trends to lighting and plumbing consideration — to make sure that you're covering all your bases in the most cost-efficient manner. To learn about this program, visit our Free Salon Design & Layout page or give us a call at 1-800-477-6655 today.

With first-hand product knowledge and experience building salons, barbershops, and spas around the world, our product expert sales consultants will help you make choices that meet your needs and accurately reflect your style. We offer FREE personal sales consultations to help walk you through each step of the way. Give us a call at 1-800-477-6655 to set up your FREE personal sales consultation today.

We offer furniture and equipment made in factories all around the world, including the United States, Canada, Europe and Asia. We have a wide product offering that will fit anyone’s style and budget. Regardless of where your furniture is made, each and every one of our products are backed by our reliable product warranty and customer service team.

By signing up for a Buy-Rite Beauty Partner account, your shopping experience will become much easier. Just to name a few of the benefits, you’ll be able to:

a. Save items to your wish list

b. Check out faster

c. Check the status of your orders

d. View past orders

e. Be the first to learn about new products, events and specials.

If you find a competitor with the exact same item (made by the same manufacturer) that we offer at a lower price, we will match or beat the price. For more details on our price-matching program, just give us a call at 1-800-477-6655 and ask for a product sales expert. 

We strive to give you the fairest price while also getting your furniture and accessories to you in top-notch condition. Larger orders will ship through highly rated freight trucking companies. Smaller items, such as accessories, are shipped via FedEx. To learn more about the entire shipping process, please click here.

Yes, you can! We’ve worked with many salon owners outside of the U.S. to purchase and ship international orders. Shipping details will depend on location. If you are interested in placing an international order, please reach out to us at 1-800-477-6655 to inquire.

We will try our very best to accommodate any changes that you may need to make to your original order prior to shipment. Just email our customer service team at [email protected] Be sure to include your order number, a short description regarding your inquiry, and the best contact number.

We have three options for you to track your order:

• You can track your order any time by logging into your account, or by clicking the link in the email you’ll receive once your order has shipped.

• You can email our order status team at [email protected] Be sure to include your order number, a short description regarding your inquiry, and the best contact number.

• You can give us a call at 1-800-477-6655 any time Monday – Friday, 8:30am – 5:30pm EST.

All in-stock items typically will process and ship out within 3-5 business days. For items that are either not currently in stock, specially ordered, or custom-built, the lead times are varied and are subject to change frequently. The most up-to-date lead times available to us are listed on the individual product pages. If you have questions about a specific product, please email our customer service team at [email protected]

Please note that we can’t always forecast delays during shipment and/or from our manufacturers, so if your products are delayed, we will make every effort to immediately communicate that information to you directly so you can prepare accordingly.

• These shipments include multiple larger boxes secured tightly to a wooden pallet. The shipping companies we use may not be a household name like FedEx, but they are committed to providing you with an equally professional experience.

• To help you know exactly what you will need to do upon the arrival of your freight shipment, we’ve created a “Receiving Freight Cheat Sheet.” Please click here to review carefully.

• Every item we offer (along with all of its components) is covered for at least the first year of purchase. This is rare in an industry that has equipment with so many moving parts, like spray hoses, nozzles, hinges, pumps and pedals, but we stand by our equipment and our partners.

• While some of our manufactures offer longer warranties than others, we can assure you that we strive to offer the best equipment and furniture in the industry. For more information on the specifics of our warranties, click here or give our product experts a call at : 1-800-477-6655 to learn more.

We understand that it can take a few days or a few weeks to determine if your new furniture will work for you. If you’re not completely satisfied with your order, just let us know within 30 days. Our Customer Support team will be happy to walk you through our return process. Call us at : 1-800-477-6655 or email us at [email protected] any time for help. For more information on our return and exchange policies, please click here.

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