Collins QSE 16BWS Kiva Backwash Shuttle

A:If your purchase isn't quite right, don't worry! Just notify us within 30 days, get a return authorization number, send the product back in its original packaging and unused condition, and we'll refund you the original price you paid, minus a re-boxing fee upon receipt. Be careful, non-stock, made-to-order, or custom-made items can't be returned.Read more about our return policy at our Returns page to find out exactly what to do if your product isn’t the right fit.

A:Due to its size and weight, this item will be shipped using our Freight Delivery service. Freight Delivery is specifically designed for larger and heavier items that require extra care during transportation due to their fragility, size, and weight. These shipments are handled on larger trucks, where products are securely wrapped or strapped to wooden pallets to ensure safe transit. All Freight Deliveries are curbside deliveries which means that the delivery driver will unload the item from the truck and deliver it to the curb or the nearest accessible area outside your business or home. While they won't be able to assist with setting up the item indoors, this approach ensures a seamless delivery process tailored to your needs. Remember, orders over $5,000 ship for free! For more details on freight deliveries and curbside delivery, please refer to our Shipping & Delivery page.

A:Absolutely! We have multiple financing programs available for our customers including Lease-to-Own and instant approval, no-credit needed SNAP financing for your salon equipment purchase. Head to our financing page to learn all about the different options and advantages to financing your equipment, or reach out to our product team for a step-by-step walk through of your all of your finance options.

A:We do offer bulk discounts for purchasing multiple items. Buying in larger quantities allows you to benefit from discounted and customized pricing, ultimately saving you money on your overall purchase. Our aim is to provide cost-effective solutions for your salon needs, and our bulk discounts are designed to do just that. Our dedicated product consultants are available to assist you in selecting the perfect equipment for your beauty or hair salon, as well as any other salon supplies you may require. Don't hesitate to reach out to our team today to begin creating your own customized equipment package and secure the best deal available!

A:Yes, we do! We have showrooms in both Atlanta, GA and Dallas, TX where you can come to experience first-hand the quality of this item as well as many others! Learn more about our salon equipment showrooms at our Showrooms page. Interested in seeing our products in person before you buy them, but you don’t live close to one of our showroom locations? No problem! Our Fly N’ Buy program will help you get here by reimbursing your travel expenses! Ask your product consultant more about this incredibly valuable program offer.

A:Absolutely! We offer every part needed for all products that we offer. Our dedicated parts team specializes in finding your specific needed part, no matter how big, old, or small. Rest assured, whether it's a component needed two years from now or a decade down the line, we've got you covered. Learn more about our dedicated Parts Team that specializes in everything to do with salon, barber, and spa equipment parts & components.

A:Absolutely! Our dedicated product team is here to assist you every step of the way. With over a combined 135 years of experience in the salon and barber equipment industry, they know each and every single item inside out. They can guide you through all the options and considerations, from layout to trending styles, and even provide the best tips for cleaning and maintenance. Just reach out to us, and we'll ensure you make the right choice for your needs.

A:Our collection shampoo bowls and shampoo backwash units are supported by a comprehensive warranty that guarantees reliable performance and protects against material and workmanship defects for one year. This warranty covers not only the shampoo bowl itself but also all other components included shampoo components, including shampoo hoses, vacuum breakers, drain hoses, and drain kits, ensuring peace of mind for your salon's equipment needs. Please note, installation and service must be performed by a licensed professional in compliance with local plumbing codes to maintain the validity of the warranty. All related components are covered for one year from the date of receipt, unless otherwise specified. Should any issues arise within this period, we will repair or replace the defective parts at no additional cost to you. For detailed information about what is covered under this warranty and how to make a claim, please refer to the warranty section or visit our Warranty page.

A:Installing your new salon shampoo backwash unit is straightforward. Start by mounting the shampoo bowl to the chair's tilting mechanism. This unit consists of three main components: the shampoo bowl, bowl tilting mechanism, and client resting chair, creating a complete shampoo backwash system. It includes all necessary hardware—such as the fixture, spray hose, and tilting mounting bracket—for a seamless installation process. Ensure your licensed plumber connects the spray hose and fixture to the salon’s hot and cold water supply lines to maintain precise temperature control and optimal water flow. The plumber should install the provided flexible drain hose from the drain into a hair trap or PTrap to ensure efficient drainage into the salon’s plumbing system. We understand how frustrating it can be to receive a product that comes in hundreds of pieces, requiring hours of assembly. That's why we believe in simplifying this process for you.Our equipment is purposefully manufactured for easy installation and setup, minimizing the time and expense required to get your new product ready for use. We believe in handling the construction so you can focus on running your business smoothly and efficiently.

A:To clean the vinyl upholstery, we recommend using both Salon Chair Vinyl Cleaner and Salon Chair Chrome Cleaner that leverage powerful, non-toxic formulas that target everything from germ removal to hydraulic oil splatter. Additionally, we recommend using a soft cloth or sponge with a mixture of mild soap and warm water, avoiding harsh chemicals, bleach, or abrasive cleaners. For stubborn stains, spot clean with a mild vinyl cleaner or a water and vinegar solution, then rinse thoroughly with clean water and wipe dry to prevent water spots. For more equipment cleaning tips, be sure to read our Complete Guide To Cleaning Your Salon Equipment.

A:A vacuum breaker is an essential plumbing device that prevents backflow, keeping contaminated water from re-entering the clean water supply—a crucial safeguard in settings like yours, where shampoo bowls can pose contamination risks. This device works by allowing air to enter the system if a vacuum forms, breaking the siphon effect and stopping dirty water from being sucked back. Installing a vacuum breaker is vital for health and safety compliance, client safety, and legal liability, as it helps you meet local codes, provides clean water for your clients, and protects your salon from potential lawsuits and reputational damage. Be sure to check with your local coding regulations and consult a licensed plumber to determine if your salon requires one.